Frequently Asked Questions (FAQs)

About MattressMart.in

What is MattressMart.in?
MattressMart.in is a curated destination for discerning sleepers and premium sleep brands. We bring together thoughtfully selected mattress brands under one roof, guided by expertise rather than discounts—so every choice reflects quality, comfort, and long-term value.

How is MattressMart.in different from other marketplaces?
Most marketplaces compete on price. MattressMart.in competes on judgment, guidance, and integrity.
We prioritise:

• Expert-led recommendations

• Brand-led pricing, not discount pressure

• Premium storytelling and education

• Helping customers choose wisely, not impulsively

For Customers

Do you offer discounted mattresses?
No. MattressMart.in partners with brands that believe in fair, consistent pricing. This ensures that craftsmanship, materials, and performance are never compromised for short-term discounts.

Why should I shop at MattressMart.in instead of a single-brand store?
Because true confidence comes from perspective. MattressMart.in allows you to:

• Explore multiple premium brands in one place

• Compare comfort philosophies, not just prices

• Receive unbiased guidance across brands

• Make an informed, assured decision

How do I know which mattress is right for me?
Our Multi-Brand Mattress Experts guide you through the decision based on:

• Your sleep position and posture

• Body type and comfort preferences

• Lifestyle and health considerations
  The result is a mattress chosen for you, not for a promotion.

Is expert consultation available before purchase?
Yes. Our trained experts offer thoughtful, brand-neutral guidance—helping you arrive at the right mattress with clarity and confidence.

Do you specialise in luxury and premium mattresses?
Yes. MattressMart.in is designed for premium, luxury, and design-led sleep brands that value materials, engineering, and long-term comfort.

Ordering & Delivery

How does the ordering process work?
Once you select a mattress, the order is fulfilled directly by the brand. MattressMart.in ensures seamless coordination and a refined buying experience from selection to delivery.

Who manages delivery and installation?
Delivery and setup are handled by the brand itself, ensuring service standards remain consistent with the brand’s promise.

What are the delivery timelines?
Delivery timelines vary by brand and location. Clear estimates are shared at the time of purchase.

Trial, Returns & Warranty

Do mattresses come with a trial period?
Trial policies are determined by individual brands. MattressMart.in transparently communicates all trial and return details before purchase.

What if I wish to return or exchange my mattress?
Returns and exchanges follow the brand’s policy. MattressMart.in assists throughout the process to ensure a smooth and respectful experience.

Is warranty included?
Yes. All mattresses come with manufacturer-backed warranties, varying by brand and product.

Payments & Security

What payment options are available?
We offer secure and convenient payment options, including:

• Credit & Debit Cards

• Net Banking

• UPI

• EMI options (where available)

Is my payment information secure?
Absolutely. MattressMart.in uses trusted, encrypted payment gateways to ensure complete data security.

For Brands

Which brands can partner with MattressMart.in?
We collaborate with sleep brands that value brand equity, fair pricing, and long-term customer trust.

Are discounts mandatory to list on MattressMart.in?
No. MattressMart.in is built specifically for brands that choose not to participate in discount-led selling.

How does MattressMart.in add value to brands?
We help brands by:

• Educating customers instead of conditioning them for discounts

• Enhancing brand perception and storytelling

• Connecting the right customer to the right product

• Preserving pricing integrity and positioning

How can a brand apply to list on MattressMart.in?
Brands may apply through the “Request Brand Access” option on the website. Every application is carefully reviewed to ensure alignment.

Support & Assistance

How can I contact MattressMart.in?
You can reach us via:

• The website contact form

• Email support

• Expert consultation requests

Is support available after purchase?
Yes. MattressMart.in continues to assist post-purchase, coordinating with brands for delivery, warranty, or service-related concerns.

General Information

Is MattressMart.in available across India?
Yes, we serve customers across India, subject to brand delivery coverage.

Does MattressMart.in offer products beyond mattresses?
While mattresses are our core focus, we may curate select sleep products that align with our premium sleep philosophy.