Brands already Started Boarding ...

Why We’re Reaching Out

We’re onboarding a select group of premium brands ahead of our launch, offering early-bird advantage -

— Multi-Brand Mattress Expert Consulting (with very limited slot availability)

— priority promotion, enhanced brand visibility, during our nationwide launch.

✅ Commercial Architecture —

💎 “Mattress Mart — Brand Leadership Investment Blueprint”

1️⃣ BASIC LISTING (Complimentary / ₹0)

An elegant entry package for brands wishing to establish their presence on India’s most curated mattress marketplace.

Includes:

• Catalog listing (up to 25 SKUs)

• SEO-enhanced titles & product content refinement

• Order management dashboard

• Dropship-friendly integration

• Monthly performance insights

2️⃣ PREMIUM LISTING + EXPERT SPONSORSHIP

Choose Your Tier:

1. Tier 1: Elite Tier – Market Leadership Class

For visionary brands shaping the future of India’s premium mattress industry.

2. Tier 2: Gold Tier – Brand Positioning Class

Designed for brands seeking elevated visibility, refined storytelling, and strategic placement.

3. Tier 3: Silver Tier – Brand Participation Class

Ideal for brands looking to join the curated ecosystem and participate in high-quality marketplace engagement.

TIER 1: “Elite Tier”

(Top Tier – Limited to 2 Slots Only)

Market Leadership Contribution - Available on Request

What You Receive

• Prestige Placement: Top-tier positioning across premium categories

• Signature Expert Spotlight: Featured prominently in our "Luxury Sleep Expert recommendations"

• Guaranteed Rank: Always within Top 1–3

• Brand Heritage Integration: Experts highlight your story, craftsmanship & superiority

• Premium Homepage Feature: 1 per month

• Campaign Priority Access: First access to flagship campaigns

• Neutral Brand Push

• Elite : Multi-Brand Mattress Expert Profile –

  • 7–10 years of high-skill experience in premium/home-sleep category

  • Exclusive focus on your brand for majority of calls

  • Complete product immersion training

  • Weekly performance insights

  • Representation for events, live sessions, influencer collabs

TIER 2: “Gold Tier”

Brand Positioning Investment - Available on Request

What You Receive

• Elevated visibility across prime categories

• Gold Expert Mention: Featured in “Expert-Recommended Picks”

• Guaranteed Rank: Always within Top 4–7

• 1 monthly promotional highlight

• Access to luxury-segment buyer funnels

• Neutral Brand Push

• Premium : Multi-Brand Mattress Expert Profile –

  • 3–6 years of mattress industry experience

  • Higher conversion capability

  • Deep product recommendations & guided selling

  • Priority allocation for your brand

  • Personalised customer follow-ups & demo support

TIER 3: “Silver Tier”

Brand Participation Investment - Available on Request

What You Receive

• Boosted category visibility

• Select Expert Endorsement: Included in “A Good Choice For You” recommendations

• Guaranteed Rank: Always within Top 8–12

• Steady mid-level exposure

• Neutral Brand Push

• Standard : Multi-Brand Mattress Expert Profile –

  • 1–3 years of sales experience

  • Strong communication & product knowledge

  • Neutral brand representation

  • Ideal for mid-range and value mattress brands

  Inclusions: Training, supervision, reporting, availability

💼 COMMERCIAL TERMS

(Applicable to All Brands)

1. Platform Commission:

17% on actual realized sale value.

2. Payment Cycle:

7–10 days post successful order delivery

3. Logistics:

Drop-shipping Model

4. COD (Cash on Delivery):

Available for select price points & pincodes

5. No Hidden Fees:

No onboarding charges, no catalog fees, no mandatory ads

Maximizing Brand Impact & ROI

SLA ...

Operational Service-Level Agreements (SLAs)

For Premium Sellers on MattressMart.in

Our Operational SLAs are designed to maintain a seamless, premium-grade experience for discerning shoppers and uphold Mattress Mart’s positioning as India’s most trusted luxury mattress marketplace. These standards ensure consistency, reliability, and an elevated customer experience aligned with global best practices.

1. Order Management SLAs

Order Confirmation

• Timeline: Within 2 hours of order receipt.

• Sellers must promptly acknowledge every order to ensure predictable fulfilment.

Order Dispatch

• Standard Products: Within 24–48 hours.

• Made-to-Order / Custom Sizes: Timeline must be pre-defined and honoured as committed on product listing.

• Any anticipated delay must be proactively communicated to the MattressMart Operations Desk.

Order Handover

• All shipments must be ready for pickup at the committed time slot.

• Sellers must ensure secure, damage-proof handover to logistics partners.

2. Inventory & Listing Accuracy

Inventory Accuracy

• Maintain a minimum 95% real-time accuracy.

• All stock changes must be updated within 1 hour.

Listing Integrity

• Product specifications (materials, firmness, dimensions) must always match actual delivered product.

• Lifestyle images must not display logos or branding from competing platforms.

3. Customer Experience SLAs

Pre-Delivery Support

• Any queries escalated by Mattress Mart must be acknowledged within 2 business hours.

• Resolutions must be provided within 24 hours, unless technical verification is required.

After-Sales Support

(Handled by the brand directly as per our business model)

• Seller must honour brand warranty processes and coordinate pickups or inspections within 48 hours.

4. Packaging & Quality Control

Packaging Standards

• Adherence to showroom-grade or factory-standard packaging.

• All packaging ordered from Mattress Mart must put The MM Trust Symbol!

• Mattresses must meet compression/roll-packing or flat-packing norms as applicable.

• Double-layer protection mandatory for monsoon-zone deliveries.

Quality Assurance

• No visible dust, stains, or warehouse marks.

• No wrong products delivered

• Random QA audits may be conducted by Mattress Mart Quality Team.

5. Returns, Replacements & Refunds

Return Pickup Coordination

• Initiate pickup within 48 hours of approval.

• Ensure proper re-packaging guidelines are provided to customers.

Refund Processing

• Refund approvals must be issued within 24 hours after item inspection at seller facility.

6. Payment Cycle

Pay-out Timelines

• Standard pay-out cycle: T + 7 days post successful delivery.

• Adjustments: Marketplace commission, payment gateway fee, and applicable penalties.

7. SLA Breach & Penalties

Delayed Dispatch

• ₹200 per order or actual cost of re-coordination (whichever is higher).

Order Cancellation Due to Seller Fault

• Penalty of 2% of the order value.

Incorrect Listing or Misrepresentation

• Immediate listing suspension until rectified.

Repeated Violations

• Three breaches within 30 days may lead to temporary delisting.

8. Communication & Transparency

• Sellers must maintain active communication channels with Mattress Mart’s Operations Desk.

• Shared WhatsApp group for real-time coordination is mandatory.

• All communication must be professional, courteous, and solution-oriented.